Shipping policy
Please read carefully before placing your order. All orders ship 7 days a week 24 hours daily. Due to the increasing costs of shipping, please pay close attention and review the following prior to submitting your orders:
1.) The address is correct
2.) Products ordered are correct
We will do our best to make the changes requested, but it’s not a guarantee if it’s already shipped. If there is a cancellation or change from the purchaser after the products are shipped, there will be a return shipping fee paid by the buyer. If the products received are for some reason damaged, photos will be requested.
Thank you for your understanding.
Overview
This document sets out the shipping policy that applies to customers that make a purchase at goliathlabs.com. If you have any question please contact our customer service team at team@goliathlabs.com.
Order Processing Time & Transit
All orders will be processed and receive tracking numbers within three (3) business days. Once the item and package are shipped, the carrier allocates a dedicated number of days for the package to be delivered and “in transit”. All packages shipped are given a "promised date" by the carrier, as per the fulfillment center policy, we must wait until 3 days after this promise date to determine if the package has been "lost in transit". If the package hasn’t been delivered and is within this provided promise date, then it is considered still in transit and will arrive at the customers provided location.
International Orders
Your package may be subject to import duties and taxes. You, as the the customer, are responsible for paying those fees. We recommend that you check with your local customs office before placing an order on our website as these fees can sometimes be significant and we are unable to calculate these for you.
*Free Shipping Eligibility
We’re thrilled to offer free shipping on orders over $49! Please note, due to the distance and special logistics involved, international orders (outside the USA), as well as shipments to Hawaii, Alaska, P.O. Boxes, and military addresses, unfortunately do not qualify for this offer. If you have any questions or need assistance with your order, feel free to reach out to our team at team@goliathlabs.com. We’re here to help!
Shipping Policy for Hawaii & Alaska merchant fulfilled orders
At this time, the only shipping method available for orders shipped to Hawaii and Alaska is Standard USPS Shipping.
Please note that due to the distance and carrier transit times, delivery may take approximately 14–21 business days from the date your order is shipped.
Once your order has been shipped, you will receive a tracking number via email so you can monitor your package's delivery progress.
If you have any questions regarding shipping to Hawaii or Alaska, please don't hesitate to contact our Customer Support team before placing your order.
Tracking Your Order
Once your order has been dispatched, we will send you a confirmation email with tracking information. You will be able to track your package directly on the carrier's website.
Mis-delivered packages or stolen packages
Goliath Labs is not responsible for packages that are lost, stolen, or misdelivered after they have been marked as delivered to the address provided by the customer at checkout. Customers are responsible for ensuring their shipping address is accurate and secure for delivery.
Once a carrier confirms delivery, responsibility for the package transfers to the customer. We are not liable for where or how a package is left by the carrier.
If your package is marked as delivered but cannot be located, please contact the shipping carrier directly to initiate a trace or file a claim. While carriers are selected by our fulfillment partners and are outside of our control, our team is available to assist you during this process.
If your delivery location is not secure, you may request a “signature required” service. Please contact us before or immediately after placing your order. Alternatively the customer can reach out to the carrier directly to arrange this.
Providing the correct shipping address
The purchaser (customer) is responsible for providing the correct shipping address for their order and may have to pay for re-delivery or other fees if they make a mistake with the shipping address. Please make sure your shipping address is correct, we are unable to make changes to the shipping address once the order is placed. The customer must notify the seller immediately to start the process of getting the item to the correct address at their expense.